Refund policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To query or start a return request, please contact us at sales@beenaturalwraps.co.uk

If your return request is accepted, we’ll provide you instructions on where to send your package. Please note, return postage cost is to be covered by the customer. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note: A beeswax wrap should not be cleaned in hot water, dishwasher or the washing machine. It should not be used in the oven or microwave. Doing any of these will remove the wax from the wrap and will not be eligible for a refund.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 working days.

Please remember it can take some time for your bank or credit card company to process the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@beenaturalwraps.co.uk